FREQUENTLY ASKED QUESTIONS


FAQ Urban Hippo Logo

 

Do you sell the adverts worldwide?

Yes! We use American demos on our site, but we can easily change the terminology. Need a different voiceover? No problem! If you’d like to listen to them pre-payment, feel free to contact us!

How long does it take to animate my promo video?

We work as fast as we can, but sometimes we get very busy; we aim to get your customised video out to you within 1-3 working days.

Can my products be featured in the final advert?

Yes. On the majority of adverts, we switch the products to the ones off your website or Facebook business page. The videos shown on our site are just intended as demos.

How is the animated advert sent?

Your animated advert will be digital, so it will be emailed to you when it’s complete, ready to be published on Facebook, YouTube, TikTok, Instagram or whatever you decide to do with it!

What are your working hours?

Our typical working hours are from 9 am to 5 pm, Mon-Fri.