Terms & Conditions

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What is the refund policy?

Depending on how fast you get back to us, we can 100% fully refund you. However, if the video is already in the animation process, we cannot refund you for change of mind. If downloaded files are received damaged or broken we will organise for a replacement product to be send to you.

How do I organise a revision?

Please email info@urbanhippo.co.uk and we will respond back promptly.

The Urban Hippo site is an online information service subject to your compliance with the terms and conditions set forth below.

PLEASE READ THIS DOCUMENT CAREFULLY BEFORE ACCESSING OR USING THE SITE. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SITE. URBAN HIPPO MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING OF THE MODIFIED AGREEMENT ON THE SITE. YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SITE SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT.

Copyright, Licenses and Idea Submissions.

The entire contents of the site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are Urban Hippo Ltd, its affiliates or other third party licensors. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING VIDEOS, TEXT, GRAPHICS, CODE AND/OR SOFTWARE. You may print and download portions of material from the different areas of the site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials.

You agree to grant to Urban Hippo a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the site (such as bulletin boards, forums and newsgroups) or by e-mail to Urban Hippo by all means and in any media now known or hereafter developed. You also grant to Urban Hippo the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against Urban Hippo for any alleged or actual infringement or misappropriation of any proprietary right in your communications to Urban Hippo.

Trademarks

Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or service marks of Urban Hippo. Other product and company names mentioned in the Site may be the trademarks of their respective owners.

Use of the Site

You understand that, except for information, products or services clearly identified as being supplied by Urban Hippo, Urban Hippo does not operate, control or endorse any information, products or services on the Internet in any way. Except for Urban Hippo – identified information, products or services, all information, products and services offered through the Site or on the Internet generally are offered by third parties, that are not affiliated with Urban Hippo.